Case Studies

LEARN HOW SYMTRAIN HELPED NTG REDUCE TRAINING TIME FROM WEEKS TO DAYS

CHALLENGE: In 2019, Nolan Transportation Group (NTG) developed and executed a fast-paced, in-person approach to training. The one-week, in-person event was designed for their new sales hires so they could learn, practice, and meet peers across the entire company twice a year. It provided new hires with real-life job scenarios. However, since the exercises were …

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SalonScripts New Hire

CHALLENGE: Onboarding new salon employees to support our culture, customer experience, and perform effectively has been one of our biggest challenges. It takes a lot of time, takes us away from customers, and is really hard for all of us to deliver consistent feedback to new hires. The worst part for us is not providing …

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Pre-Hire Assessment

CHALLENGE: An AT&T BPO service provider needed to produce results within 30 days with a staff of 25 new agents in order to maintain SLA and continue a contract. The BPO service provider was in this position due to extended time to proficiency related to extensive early stage attrition of the last three new hire …

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Insurance Customer New Hire

CHALLENGE: An insurance customer needed to accelerate onboarding time to keep pace with the organizational requirements to support customer needs. They had a sophisticated situational learning and certification process that was 100% manual. It started with peer-to-peer role-plays, followed by instructor-led round-robin and certification exercises. The final step was a two-week nesting period before completing …

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Automated Role-Play and Coaching

CHALLENGE: We needed to scale Business Development Reps from 15 to 32 in three months. FRONTLINE Selling had great training around a proven methodology that every BDR followed. When FRONTLINE added a boost to new hire training with managers reinforcing training and subject matter experts providing one-on-one shadowing, productivity actually declined. FRONTLINE found new reps …

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