Quickly On-boarding Employees
After the arduous process of selecting the ideal applicant to fill an open role it takes a great deal of effort and time to properly train this new hire assure their competence within daily interactions and responsibilities. Ordinarily the company will have to sacrifice a successful associate to train the new hires to speed the proficiency on how to complete their tasks and handle any type of situations that will arise.
This practice costs both the company and the associate greatly as they will have to spend many hours over the first few weeks with the new hire, hours that ordinarily would be allocated to growing and nurturing their relationships with clients and generating revenue for the organization, thus making top performers less productive. As well observation is not an adequate substitute for experiencing simulations of real situation.
If too much time is spent focusing on practice, then valuable bits of information, such as workflow, office culture, and record keeping, might be overlooked leading to new hires developing bad habits. The SymTrain platform allows individuals that learn at different speeds to experience an array of situations repeatedly without costing the company significant value-creating assets.
SymTrain utilizes branching simulations to replicate any interaction with a client, prospect, or anyone else communication may arise with in a controlled environment. Instructors leading the new-hire training program can assign simulation modules that can mimic conversation, starting at the same point every time but ending at an array of conclusions.
The platform yields a transcribed account of each use plus a validation of whether the conversation was on topic and the new hire delivered a client experience that aligns with the company’s culture and strategy.
By marking the keyword usage in each conversation, a manager can tell how well the new hire can keep to the task at hand. The measurement of tone allows the manager to see if the new-hire’s mood, enthusiasm, and positivity giving them a good sense of how they will be perceived by someone they communicate with.
This usage will eliminate the need for the instructor to fear whether the new hire was properly trained before they enter the line-of-fire. Our goal is to have all new hires attain the knowledge and ability to achieve peak performance in any role.