The Draw to [email protected]
More Convenience, Less Connection
No one can deny the conveniences and advantages that remote work offers. However, convenience comes at a price. There is a more significant disconnect between leadership and the employees who support the company. Many report feeling more isolated and out of touch, and therefore less attuned to the company culture.
Performance has also suffered since the traditional training curriculum doesn’t translate well to a virtual environment. Since classroom techniques are less effective when training remotely, agents feel less confident and less prepared. This ultimately results in higher attrition rates and job abandonment if agents don’t feel they are capable of performing the job they were hired to do.
More Convenience, Less Connection
One way trainers are helping to span the virtual disconnect is by embracing the digital tools at their disposal. Symtrain’s automated role-plays now offer a new way to support your trainers and give agents the extra practice they need without dedicating more time or resources than necessary.
Your trainers become more effective since they can offload repetitive tasks to the AI. With symtrain’s automated role-plays, they don’t have to spend valuable time doing one-by-one role-play scenarios in class. Instead, agents can now complete this on their own time. By automating these aspects of training, trainers can dedicate more attention to difficult content and support struggling agents.
Automated role-plays also allow you to emphasize and practice the skills your agents need to be successful in their position. You can customize your scenarios and recreate real-life situations to better prepare your agents. And since you are no longer limited to the training schedule, each person can practice outside of classroom time and have more attempts to complete each sym.
With your own library of syms, agents can work at their own pace, and repeat the interactions until they feel confident. And, the material will always be available to more seasoned agents who may need a refresher course. So no matter where your agents are in their symtraining, the automated role-plays offer one more way to solve the training dilemma of [email protected] employees.