What We Do
How It Works
- With voice analysis that is as accurate as Alexa or Siri, Coach Sym listens and evaluates the performance on each call, providing informed and intelligent feedback.
- It offers more effective coaching at scale with personalized and targeted areas of improvement for each agent.
- The AI detects tone and empathy during calls, offering coaching in soft skills as well as systems navigation.
- Coach Sym provides incredible insights into each agent’s performance, allowing you to tailor your coaching strategy.
Why Symtrain
Companies are moving away from traditional classrooms to hybrid or fully virtual training. If you hope to have a successful transition to a remote environment, performance-based training requires automation.
- Our clients’ experiences have shown that agents who participate in simulated work experiences are better prepared to help real customers.
- Symtraining offers a level of intuitive, real-time system-generated feedback that has never been seen before.
Symtrain Solves Problems
Symtraining achieves more than learning objectives, we develop employees’ skills and deliver better and faster results than any alternative solution.
Symtraining Solution
Symtrain will transform your virtual training. The automated role-plays and AI coaching create more consistency in your training methods and help agents gain confidence with hands-on practice navigating the systems. The immediate feedback also makes it easier to identify areas of improvement, allowing trainers to pinpoint who needs additional support. Having a powerful digital tool like symtrain in your toolbox will help you provide more efficient coaching at scale.
The positive impact of symtraining includes:
- Boosted conversion rates
- Increased revenue per call
- Increased sales per hour
- Improved CSAT and CX
Impact of Symtraining
The primary objective when using automated role-plays is to improve the quality of your training so agents are more confident and better prepared to perform their duties. Symtrain does this and more.
- It makes your training more effective by providing individualized feedback to pinpoint areas of improvement.
- Speed to proficiency is drastically quicker.
- The risk of losing a customer is eliminated since you are not training with real customers.
- A large virtual training library is now accessible for years to come.
While we can teach clients to customize their own simulations to create their own resources, we also offer managed services support for those looking for more guidance.
Customers' Results
Adding symtrain to your training curriculum is an investment with staying power and significant value. It offers an amazing return on your investment by reducing the cost and amount of time it takes to train new agents.
- By adding automated role-plays to their schedule, our clients have been able to reduce the necessary training time by 50%.
- You can revisit existing simulations with your veteran agents as well as new hires.
- A company with 300 trainees annually can reduce training time by 50% and resource costs by 33%.
Try Symtrain now!
Interested in improving the quality of your training? Are you wondering if symtrain can improve your business? Our company based in Alpharetta, GA can help with that. Contact us or use the form to a request free consultation.
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“With Symtrain we quickly teach new hires how to do their jobs well and build confidence. No more on-the-job training.”
Fortune 50 Corporate Training Leader